Dear Customer, if you are on this page that means that something must have gone wrong in the order fulfilment process and you are unhappy with your purchase.
There is no need to worry! Our company respects your rights. We have provided some information below which should help you submit you claim quickly and conveniently or return your product as part of the process of withdrawing from the agreement.
1) INFORMATION ON EXECUTING THE RIGHT TO WITHDRAW FROM THE AGREEMENT
According to the legal provisions in force, you have the right to withdraw from the agreement within 14 days without providing the grounds for your decision.
The term for withdrawing from the agreement expires after 14 days from the day on which you took possession of the item or on which a third person, other than the carrier, authorised by you took possession of the item.
To exercise your right to withdraw from the agreement, you need to inform us at Wydawnictwo Board and Dice s.c., ul. Ryszarda Wagnera 34/14, 52-129 Wrocław, Poland about your decision to withdraw from the agreement by way of a clear statement thereof (for example, a letter sent by post, fax or by e-mail).
You can use the temple of agreement withdrawal, but it is not required.
To comply with the term provided to withdraw from the agreement, it is enough that you send the information on exercising your right to withdraw from the agreement before the end of the term provided to withdraw from the agreement.
In case of withdrawing from this agreement, we will refund all the payments received from you, including delivery costs (except for additional costs arising from the delivery method selected by you other than the cheapest ordinary delivery type offered by us), immediately, and in all cases no later than within 14 days from the day on which we have received information on your decision to exercise your right to withdraw from the agreement. The payment is refunded using the same payment method as used in the original transaction, unless you clearly agree to another solution – in no case will you incur any additional costs in relation to the refund.
We can postpone the refund until the item has been returned or until we have received proof of it having been posted back to us, depending which event takes place earlier.
Please send back or hand over the item back to us as soon as possible, and in all cases no later than within 14 days from the day on which you informed us about your withdrawal from the agreement. To comply with this term you need to send the item back within 14 days.
You will need to bear the immediate costs of the refund.
You are only liable for the decrease in the value of the item resulting from its use in a manner exceeding the actions necessary to determine the character, properties and functionality of the item.
2) INFORMATION ON THE STATEMENT OF EXERCISING THE WARRANTY BY THE CONSUMER (COMPLAINTS)
According to the provisions in force, we have a liability towards you based on the provisions of the Civil Code for physical and legal defects.
You have the right, having detected a defect, to:
- submit a request for the price to be lowered;
- submit a statement of withdrawal from the agreement, but not if the defect is insignificant;
- request for the item to be replaced with a faultless one;
- request for the defect to be removed.
Within 14 days we will issue a decision in regard to your statement or request.
You are obliged to deliver the faulty item at our expense to Board and Dice s.c., ul. Ryszarda Wagnera 34/14, 52-129 Wrocław, Poland, however, if delivering the item by you would be excessively difficulty (e.g. due to the type of the item or the method of its installation) you are obliged to make the item available to us at its location.
The costs of replacement or repair will be borne by us, except for the case where the faulty item has been installed. In such a case you are obliged to bear part of the cost related thereto which exceeds the price of the item. Alternatively, you have the right to request us to pay part of the uninstallation and reinstallation cost, up to the value of the price of the purchased item.
We are liable on the basis of the warranty if a physical defect is detected within two years from the time of issue of the item to you, and if the subject of the sale was a used item, within one year from its issue. Your entitlement is limited to one year counting from the day of detecting the defect, however, it does not expire before two years from the time of issue of the item to you, and if the subject of the sale was a used item, within one year from the time of issue of the item to you. An exception is the case where the use-by date specified by us or the manufacturer expires after two years from the time of issue of the item to you. In such a case, we are only liable on the basis of the warranty for physical defects in the item detected before the end of this term.
The liability for legal defects is substantially the same, and the term to report the defect is calculated from the time of finding out about the defect, and the time limit is calculated from the time of a decision issued in the case of the faulty item becoming binding.
The issue of warranty is extremely complex and we recommend that you familiarise yourself with the provisions of the Civil Code and the websites of UOKiK (Office of Competition and Consumer Protection) and consumer organisations which describe your entitlements precisely and vividly. Our outlet operates legally and respects the rights of consumers, so the legal information which you can find there will be applicable to any agreement concluded with us.
If you have any questions, please contact us at: firstname.lastname@example.org